Genius

• What is the average time of performing maintenance to Genius XE/NM32LA?
• What external factors will cause the NM32LA nitrogen generator “High duty” alarm? How can I stop the alarm?
• Can the outlet pressure of the NM32LA be adjusted?
• What is the function of the bypass valve between the two CMSs in the Genius 1050?

Precision

• When replacing the deionising filter in my hydrogen generator how do I dispose of the waste filter?
• What are the maintenance requirements for the Precision Hydrogen generators?
• How quickly does silica gel in the Precision Hydrogen generator saturate?
• The hydrogen generator leaked, what happened?
• How much ultrapure water does the Precision Hydrogen Standard Hydrogen generator consume? How long does it take to replenish?
• Why does the Precision Nitrogen Trace generator require two or more warm-up times? Can you shorten this time?

Compressor-free

• What are the Infinity 5010 inlet compressed air requirements?

i-Flow

• What are the service requirements for the i-Flow generator?
• What are the compressed air supply requirements for i-Flow?
• What is the concept of operation of the i-Flow generator?

Other products

• How often does the Precision Air Compressor need to be maintained?

Warranty

• Warranty statement
• Where can I register my generator's (non Genius XE) warranty?
• Where can I register my Genius XE nitrogen generator's warranty?

Spares

• Can the nitrogen generators that you manufacture be used for supplying nitrogen to a whole body cryotherapy unit?
• Where can I find a service kit list?
• How to order spare parts?
• What are the dimensions of the hydrogen water bottle?
• Why is the water bottle on Peak's hydrogen generators dark, and not transparent?

Service

• Who to contact when my generator's service light is on?
• Who to contact when my PM (preventative maintenance) is due?
• How often should deionised water be changed?
• Can polyamide tubing be used on a nitrogen generator for LC-MS, instead of the recommended PTFE?
• How to calculate the wattage/power conusmption of a generator?
• What does the installation of a generator include?

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Service contracts

• Where can I check my current contract and when it expires?
• What does the Supported Maintenance include?
• What does the Fixed Price Preventative Maintenance (FPPM) include?
• What does the Complete Protected service plan include?
• What does the Premium Protected service plan include?
• What is the difference between standard maintenance and annual?

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