Customer FAQ: Support
This category consists of general technical support questions related to Peak's products, information about service contracts, spare parts, warranty as well as more detailed technical information about the specific product categories.
Genius
- What is the average time of performing maintenance to Genius XE/NM32LA?
- What external factors will cause the NM32LA nitrogen generator “High duty” alarm? How can I stop the alarm?
- Can the outlet pressure of the NM32LA be adjusted?
- What is the function of the bypass valve between the two CMSs in the Genius 1050?
Precision
- When replacing the deionising filter in my hydrogen generator how do I dispose of the waste filter?
- What are the maintenance requirements for the Precision Hydrogen generators?
- How quickly does silica gel in the Precision Hydrogen generator saturate?
- The hydrogen generator leaked, what happened?
- How much ultrapure water does the Precision Hydrogen Standard Hydrogen generator consume? How long does it take to replenish?
- Why does the Precision Nitrogen Trace generator require two or more warm-up times? Can you shorten this time?
Compressor-free
i-Flow
Other products
Warranty
Spares
- Can the nitrogen generators that you manufacture be used for supplying nitrogen to a whole body cryotherapy unit?
- Where can I find a service kit list?
- How to order spare parts?
- What are the dimensions of the hydrogen water bottle?
- Why is the water bottle on Peak's hydrogen generators dark, and not transparent?
Service
- Who to contact when my generator's service light is on?
- Who to contact when my PM (preventative maintenance) is due?
- How often should deionised water be changed?
- How to calculate the wattage/power conusmption of a generator?
- What does the installation of a generator include?
- When should I carry out an IQ/OQ?
Service contracts
- Where can I check my current contract and when it expires?
- What does the Supported Maintenance include?
- What does the Fixed Price Preventative Maintenance (FPPM) include?
- What does the Complete Protected service plan include?
- What does the Premium Protected service plan include?
- What is the difference between standard maintenance and annual?