Find what you are looking for here
Browse our FAQ to find answers to commonly asked questions or just to get useful information about Peak's products and services. If you can't find the answer to your question, please contact us here and a member of our team will help you as soon as possible.Customer FAQ: Support This category consists of general technical support questions related to Peak...
Genius
- What is the average time of performing maintenance to Genius XE/NM32LA?
- What external factors will cause the NM32LA nitrogen generator “High duty” alarm? How can I stop the alarm?
- Can the outlet pressure of the NM32LA be adjusted?
- What is the function of the bypass valve between the two CMSs in the Genius 1050?
Precision
- When replacing the deionising filter in my hydrogen generator how do I dispose of the waste filter?
- What are the maintenance requirements for the Precision Hydrogen generators?
- How quickly does silica gel in the Precision Hydrogen generator saturate?
- The hydrogen generator leaked, what happened?
- How much ultrapure water does the Precision Hydrogen Standard Hydrogen generator consume? How long does it take to replenish?
- Why does the Precision Nitrogen Trace generator require two or more warm-up times? Can you shorten this time?
Compressor-free
i-Flow
Other products
Warranty
Spares
- Can the nitrogen generators that you manufacture be used for supplying nitrogen to a whole body cryotherapy unit?
- Where can I find a service kit list?
- How to order spare parts?
- What are the dimensions of the hydrogen water bottle?
- Why is the water bottle on Peak's hydrogen generators dark, and not transparent?
Service
- Who to contact when my generator's service light is on?
- Who to contact when my PM (preventative maintenance) is due?
- How often should deionised water be changed?
- How to calculate the wattage/power conusmption of a generator?
- What does the installation of a generator include?
- When should I carry out an IQ/OQ?
Service contracts
- Where can I check my current contract and when it expires?
- What does the Supported Maintenance include?
- What does the Fixed Price Preventative Maintenance (FPPM) include?
- What does the Complete Protected service plan include?
- What does the Premium Protected service plan include?
- What is the difference between standard maintenance and annual?
Customer FAQ: Customer service This category consists of useful contact details, ordering and delivery & ret...
General company information
- Can Peak generators supply liquid nitrogen?
- Contractors’ Health & Safety Handbook
- Data Protection Policy
- Anti-slavery and human trafficking policy
- Do Peak have a written Equality and Diversity Policy?
- Do Peak have a written Quality Assurance procedure?
How to get in touch
- Marketing & communications
- Exhibitions department
- Customer service
- Recruitment / HR department
- Finance department
- Local offices
Financial information
Ordering
Delivery & Returns
Customer feedback
Customer FAQ: Products This category consists of information about Peak's compressor-based and compr...
General product questions
- Do Peak nitrogen generators have leak sensors?
- How to convert liters per minute LPM to Nm3/h?
- Nitrogen generator safety concerns
- I have a nitrogen generator. Where can I find the MSDS for it?
- Do the generators need to be inside the lab or can outdoor installation also be done?
- Does Peak have an argon generator?
LCMS compressor solutions
- How many compressors does the Genius XE series have?
- What is the heat output of Genius 1024?
- How long does it take for Genius XE to run diagnostics before it's ready to use?
- How much waste does the Genius NM32LA nitrogen generator produce? How should the waste be dealt with?
- What is the heat output of Genius 1022?
- What is the heat output of Genius 3031?
LCMS compressor-free solutions
GC
- What do the Precision Zero Air units use as a catalyst?
- Precision H2 SL vs Precision H2
- Is there anything that needs to be considered before switching a Precision hydrogen generator off for a long time?
- Can the Hydrogen Trace 250cc and 500cc generators be cascaded?
- Can Precision Hydrogen Standard generators be cascaded?
- What is the hydrocarbon content of H2 from Precision generators?